Since the day I posted my complaints about Ensemble E-Travel Philippines, a lot of people had been emailing, sharing the same problems and asking for help.
Ensemble through Mr. Joey (the owner) had delivered compensation for my stressful Bohol honeymoon trip last year. I, personally, have no more issues with the company.
However, the growing number of people who are having the same problem as I did, proves that this travel and tours agency remains unprofessional, incompetent and are still marketing misleading deals. TV Patrol featured them in December 2011 but it seems like it made no significant difference and the agency is still up, running and with a different logo.
MetroDeal is as responsible for all these because they continue to sell deals from this merchant despite the many complaints raised against them. The only way to stop Ensemble and their terrible services is to stop selling their deals, once and for all.
Ensemble is not a scam agency. In fact, the trips do push through but not without a nightmarish planing and coordination. The real problem with Ensemble is that it is a small company too ambitious in creating deals which they cannot deliver well.
People have asked me how I got compensated.
It took me a thousand calls (98% unanswered) and a 21-page complaint letter sent to the owner of the company. The letter contained a formal summary of complaints and expectations, the entire email correspondence with their unreliable travel executive (highlighting the errors and mistakes she did), proofs of text messages and calls, all extra expenses incurred, bills and receipts, and proof of unkept promises and deceitful advertisements.
It was a big thing that Mr. Joey was understanding and cooperative that time but sadly he appeared in the picture only AFTER the damages were done.
In the end, the only way to get your trip’s worth is to be aggressive. If you wait quietly and patiently for this agency to deliver, you might not get what you paid for. Call them daily, message them daily, flood their walls and emails.
If it’s not too late, I suggest you ask for a refund. I recommend also that you contact your banks and have those transactions voided. Explain to them the status of the agency. Someone told me that even if it were months in the past, it is a valid request.
Here are all the possible ways to contact Ensemble (feel free to share updates):
- firstname.lastname@example.org (Main)
- email@example.com (for Palawan deals)
- firstname.lastname@example.org (for Bantayan deals)
- email@example.com (General inquiries)
- 0917-488-6386 to 89
- Joey Regis (Owner): 0917-424-6558
- Daryl (Palawan deals) 0917-488-6388
- Manila office 02-546-9083
- Cebu office 032-263-3007
Address: 27F (Regus) Tower 2 The Enterprise Centre, 6766 Ayala Avenue Cor. Paseo De Roxas, Makati City
Update March 2012 – A Reader’s suggestion:
Email DTI: firstname.lastname@example.org and attach all needed evidences. Or go directly to their office. It’s just at the Enterprise Building 27Flr Tower 2 : Regus Office (leased). Ask for the supervisor (Ruby) and show all needed evidences. Demand for a refund.
I wouldn’t want anyone to go through the same ordeal as I did. I am now based in Abu Dhabi and have no ties with Ensemble. I have read of people who sought legal counsel and reported this company to government authorities but have never heard of satisfying results.
To help, I have gathered all the complaints and pleas posted in my site to warn future travelers who are researching about deals in group-buying sites and provide a forum for people who had been ”ensembled”.
FROM OLDEST TO NEWEST
Hundred more complaints in the following sites
Feel free to share your thoughts and experiences below!